Classroom training tells you an officer attended. On-post assessment tells you whether the standard actually changed. We do both, and we report on it every month.
A team sits through a day of slides, signs an attendance register, collects a certificate and returns to post doing exactly what it did before. The client has paid for training and received paperwork.
We built our delivery model to close that gap. Officers are trained on the site they work, against a standard their own client has signed, and then observed doing the job. Certification follows the observation, not the attendance register.
We walk the site with your manager and establish what is actually going wrong, rather than selling you a course off a shelf.
A one-page post standard covering conduct, patrol and guest handling, agreed and signed by your site manager. Officers are certified against your standard, not a generic one.
Delivered at your premises, around your shift pattern, so cover officers stay on duty. Modules are selected for your operation.
Each officer is scored against observable criteria while working their post. Competence is only recorded after full attendance and a pass in every module.
You receive a written scorecard covering patrol completion, spot checks and escalation performance, against targets you agreed up front.
An unannounced spot check and a short refresher every quarter. Certification stays current instead of expiring quietly.
The model suits any operation where the security team is visible to customers, guests or the public, and where the cost of a poor interaction is measured in reputation rather than loss.
Lodges, camps and hotels. Retail groups and shopping centres. Industrial sites and construction projects. Corporate receptions and head offices.
Certificates issued under this programme are Ndulamo Academy certificates of completion. They are non-credit-bearing and carry no national qualification credit. Every certificate carries a serial number that can be checked on our certificate verification page.
No charge, no obligation. We look at your operation and tell you honestly whether training is the right answer.
Request a site walk