Securing the future through education
Practical, affordable training for Batswana who want work, and for the companies who employ them. Our guides are free to anyone who needs them.
Practical, affordable training for Batswana who want work, and for the companies who employ them. Our guides are free to anyone who needs them.
Ndulamo Academy is a community-focused training institution built on a simple belief: skills development is the most powerful tool a person has for building a better life.
We bridge the gap between potential and opportunity. Our expertise is rooted in the security services industry, where we have trained officers to perform under real pressure, and it extends into the professional and life skills that help anyone build a career worth having.
Writing your first CV. Walking into an interview. Surviving your first month on the job. We have put what we know into free guides you can read, download and send to a friend.
Practical courses for front-line and client-facing staff. Run at your premises or ours, for individuals or whole teams.
Five modules covering guest engagement, wildlife awareness, night patrol and post orders, access and key control, and emergency response. Built for lodge, camp and hotel security teams.
Service mindset, professional communication, complaint handling and service recovery. Built for officers, controllers and reception staff.
Conduct, presentation, reliability and the unwritten rules of a professional workplace.
Reading a situation, calming it down, and knowing when it stops being a service issue and becomes a safety one. Drawn directly from live security operations.
Clear incident reports, handover notes and workplace email that says what it means.
The officer at your gate, the voice on your radio and the person at your reception desk are the contact your clients experience most often. Service is won or lost there, not in the boardroom.
We train at your site, around your shift pattern, using examples from your own operation. Officers are assessed on post rather than only in a classroom, and you get a written report every month.
We publish our regulatory position openly and update this page as each stage is granted.
What this means in plain terms. Ndulamo Academy is registered with the Botswana Qualifications Authority as a consultancy. Recognition of non-credit-bearing short courses is handled by the Human Resource Development Council, and our application for that recognition is in progress.
Until it is granted, our courses carry a Ndulamo Academy certificate of completion and we make no claim that they are accredited or that they lead to a national qualification.
Tell us what your team needs, or ask us which course fits. We answer every enquiry.
Email courses@ndulamoacademy.com